Menu

Shipping Info


SHIPPING WITHIN CANADA

Orders are sent via Expedited Parcel Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Courtenay, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

 

TAXES

If an order is shipped to the following provinces or territories, Artavi must collect the applicable taxes as described:

  • British Columbia (BC) – 7% PST on merchandise plus 5% GST on merchandise and freight
  • Alberta (AB) – 5% GST on merchandise and freight
  • Saskatchewan (SK) – 5% GST on merchandise and freight
  • Manitoba (MB) – 8% PST on merchandise plus 5% GST on merchandise and freight
  • Ontario (ON) – 13% HST on merchandise and freight
  • Quebec (QC) – 9.5% PST on the total of the merchandise and freight plus 5% GST on merchandise and freight
  • New Brunswick (NB) – 13% HST on merchandise and freight
  • Nova Scotia (NS) – 15% HST on merchandise and freight
  • Prince Edward Island (PE) – 14% HST on merchandise and freight
  • Newfoundland (NL) – 13% HST on merchandise and freight
  • Northwest Territories (NT) – 5% GST on merchandise and freight
  • Yukon (YT) – 5% GST on merchandise and freight
  • Nunavut (NU) – 5% GST on merchandise and freight

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and members are responsible for paying them. Artavi is unable to give estimates for these fees. Please contact your local customs office for more information.

 

METHOD

ORDER TOTAL

RATE

DELIVERY

Expedited Parcel

up to $100

$20 3–12 business days
 

over $100

Free 3–12 business days

Priority Courier

up to $1500 $50 2–5 business days

Signature required upon delivery.

Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. Please email us at info@artaviskateboards.com, or call 1(250)731 7772 (Canada and USA) , and we will let you know if your order requires extra freight. A ground door-to-door service for larger items is also available – some restrictions apply.

Please call or email us for info on bulk orders and retailer pricing.


SHIPPING TO THE USA

Orders sent to the USA are shipped by Xpresspost. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import dutiestaxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Artavi is unable to provide estimates for customs fees. Check with your local customs office for more information.

METHOD

ORDER TOTAL

RATE

DELIVERY

Xpresspost

up to $1000 $19.00 4–10 business days

Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. Please email us at info@artaviskateboards.com, or call 1(250)731 7772 (Canada and USA) , and we will let you know if your order requires extra freight.

Please call or email us for info on bulk orders and retailer pricing.


 

INTERNATIONAL SHIPPING

Orders going to international destinations are shipped by air mail. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import dutiestaxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Artavi is unable to provide estimates for customs fees. Check with your local customs office for more information.

METHOD

ORDER TOTAL

RATE

DELIVERY

Air Mail

up to $200

$50.00

1-4 weeks
 

$200-400

$70.00

 
 

$400-600

$85.00

 
 

$600-1000

$98.00

 

Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. Please email us at info@artaviskateboards.com, or call 1(250)731 7772 (Canada and USA) , and we will let you know if your order requires extra freight.

Please call or email us for info on bulk orders and retailer pricing.


SHIPPING RESTRICTIONS

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, over-sized products, and complexity in exporting some items.

REFUNDS AND RETURNS

If you are not satisfied with your purchase from our online store, you may return the unused product within 7 days of the purchase date for a full refund, 30 days for a store credit . If you ordered the incorrect size, you may return the unused product and request a replacement size.  The customer is responsible for all shipping costs unless the product is defective or if there was an error processing your order. Prior to returning an item, please call 1-250-731-7772 weekdays from 9am to 5pm Pacific Time to receive a Return Authorization (RA) number. Without an RA, Artavi cannot accept your returned product.

With the exception of shipping errors or a defective product, Artavi does not issue credit or refunds for shipping charges. In the event of any order with Free Shipping, returned items will be refunded minus the shipping charges incurred by Artavi. To be returned, products must be unused, with original packaging and tags.

No Refunds or Exchanges will be made on Clearance Items unless the product is covered under warranty or an error occured processing your order.

RUSH DELIVERY

Customers can request rush delivery at an additional cost at the time of your order. Depending on where you live there will be several shipping options presented to you on Checkout.

REFUSED SHIPMENTS

All shipments refused by the buyer for delivery will be charged a 40% restocking charge.